SOR Training Page

Welcome! This training page is for service providers that are funded, licensed or directly-operated by the Ministry of Children, Community and Social Services (MCCSS) and are required to report Serious Occurrence Reports (SORs) to the ministry.

What is SOR-RL?

Serious Occurrence Reporting and Residential Licensing (SOR-RL) is a digital tool that automates business practices and enables secure and timely two-way communication between service providers and the ministry, replacing current paper processes for the submission of SORs and for Children’s Residential Licensing.

This page is specific to SOR training materials. Training materials for Residential Licensing will be coming soon.

Let’s Begin! The Learning Journey

Various training materials, tips and tools have been provided here to support a successful learning journey with SOR-RL’s SOR module. It is recommended to review the training materials in the listed order, and to refer to these materials often. Alternative learning and supplementary training options have been provided to support a good understanding of the content in each section. Each section contains a link to the training materials.

On this page

What is Serious Occurrence Reporting?

MCCSS Serious Occurrence Reporting Guidelines, 2019: The Guidelines describe who is required to report serious occurrences (SOs) to MCCSS, what a SO is, when to report a SO, what details to include in a SOR, who to notify, and how the ministry will make use of and follow up on the information provided in an SOR.

Supplementary Resources:

The supplementary training resources are recommended for all SOR Initiators and any staff who review or oversee SO reporting to support learning.

What is Residential Licensing?

Residential Licensing: The ministry is currently updating licensing manuals and SOR-RL processes in relation to children’s residential licensing. Stay tuned! More information for Residential Licensing (including access to training materials) will be provided soon.

How do I access SOR-RL?

Accessing SOR-RL is a two-step process.

Step 1: There must be at least one approved Local Registration Authority (LRA) at each organization.

Step 2: There must be at least one approved SOR Initiator at each organization.

How do I submit an SOR?

How to use SOR-RL as an SOR Initiator:

    Download here > SOR-RL Serious Occurrence Reporting Guide for SOR Initiators outlines how to login and use SOR-RL to submit, and make updates to, an SOR (applicable to service providers and staff of Directly Operated services). This is a reference guide containing step-by-step instructions and tips for working in SOR-RL. The reference guide does not contain business processes.

    Download here > SOR-RL Tip Sheet – SOR Initiator Parent/Guardian not applicable for client provides details on how to complete an SOR when the SOR Initiator is prompted by SOR-RL to enter a parent/guardian notification for a client that does not require it (e.g., legally independent adult; interim society care).

How to use SOR-RL as a CAS Case Manager:

Supplementary Learning Resources:

What if SOR-RL is not working?

Manual SO Reporting:

Supplementary Learning Resources:

How do I protect privacy?

Privacy Considerations:

Supplementary Learning Resources:

Youth Justice Service Providers - How do I protect privacy?

YCJA Privacy Considerations:

    Download here > YCJA Periods of Access outlines considerations for YCJA service providers to better understand their roles and responsibilities, and the ways that SOR-RL can assist with protecting privacy.

Supplementary Learning Resources:

List of links:

MCCSS Serious Occurrence Reporting Guidelines, 2019

MCCSS SOR Guidelines, 2019 - Key Enhancements Chart

MCCSS SOR Guidelines, 2019 - Annotated

SOR-RL Business Processes Tip Sheet

MCCSS 2019 SOR Guidelines Summary of Level 1 and Level 2 Timeline Prompts by Category

MCCSS SOR Guidelines Video

MCCSS SOR Guidelines Video Transcript

Local Registration Authority (LRA) Requirements and Guide for using SOR-RL

Application for SOR-RL LRA Designation

SOR-RL Registration Guide

SOR-RL Access User Request Form and Authentication of Applicant’s Identity

SOR-RL Serious Occurrence Reporting Guide for SOR Initiators

SOR-RL Tip Sheet – SOR Initiator Parent/Guardian not applicable for client

SOR-RL Serious Occurrence User Guide for Case Managers

SOR-RL Serious Occurrence Reporting Training for Service Providers Video

SOR-RL Serious Occurrence Reporting Training for Service Providers Video Transcript

Manual Serious Occurrence Report - Business Process

Manual Serious Occurrence Report Only

Manual Serious Occurrence Reporting Video

Manual Serious Occurrence Reporting Video Transcript

Privacy Considerations for SOR-RL for Service Providers

SOR-RL Privacy Training for Service Providers Video

SOR-RL Privacy Training for Service Providers Video Transcript

YCJA Access Periods for Records

YCJA Confidentiality for SOR-RL Users Video

YCJA Confidentiality for SOR-RL Users Video Transcript